Aug 062013
 

Did you know you can use your keyboard, rather than your mouse, to control your computer? 

When I first started using a computer I learnt Word Perfect, and I’m showing my age when I admit that this was before having a mouse was normal, so everything was done via keyboard.  As the mouse became more popular and programs changed to suit the mouse’s uses, as a typist, I continued to use keyboard shortcuts as I find this is quicker than taking my hand from the keyboard to use the mouse.

Almost any action you can perform with a mouse you can perform with a keyboard.  By learning some of the basic keyboard shortcuts you can learn to work more efficiently.

Here is a list of useful shortcuts for everyday use in Microsoft programs:

  • Alt + Tab – Switch between open programs
  • Ctrl + O or Alt+F+O – Open a file
  • Ctrl + N or Alt+F+N – New document
  • Ctrl + S or Alt+F+S – Save current file or document
  • Ctrl + P or Alt+F+P – Print document
  • Alt + F4 – Close file or document
  • Ctrl + Z – Undo an action
  • Ctrl + Y – Redo an action
  • Ctrl + Home – Move to the top of the document
  • Ctrl + End – Move to the end of the document
  • Ctrl + X – Cut
  • Ctrl + C – Copy
  • Ctrl + V – Paste
  • Ctrl + A – Select All
  • Ctrl + Shift + C – Copies the formatting of selected text
  • Ctrl + Shift + V – applies the copied formatting to a new selection
  • Windows Key+E – open Windows Explorer
  • Windows Key+M – minimize all of your open windows, leaving just the desktop left exposed.
  • Windows Key+Shift+M – restores the window
  • Ctrl+Arrow Keys – in Microsoft Word, the left and right arrows allow you to move the cursor to the beginning of the previous word or the next word; the up and down arrows will do the same with paragraphs.
  • Shift + Arrow Keys – Hold shift and press one of the arrow keys will highlight text in Word (or a group of Excel cells)
  • Ctrl+U – Underline Text
  • Ctrl+B – Bold Text
  • Ctrl+I – Italicize text

Most of the Microsoft Office programs have more shortcuts; to find them; you can do the following:

  • Office 2007 and prior – Open a menu and if there is a shortcut available it is listed next to the menu item.
  • Microsoft 2010 or later – When you click Alt you will note letters/numbers are shown above the menu items, click the letter/number to take you to that menu item.

For a more details list of keyboard shortcuts for Microsoft Programs, click here.

Hopefully this will make your day a little more productive.

 

What is your favourite keyboard shortcut is? 

Aug 062013
 

 

Working with companies on their Trade Show and Expo presence has shown how many people are lacking in the art of engagement.  Exhibiting is like Speed Dating. If you are lucky you have about 90 seconds to convert them from slightly interested to the second date (or qualified prospect in business parlance). Here are the 5 keys to engaging with strangers at your next show:

 

1          Smile

It seems obvious but many people on stands or even in retail or at your front desk, don’t want to be there. One of the simplest things for the team to do is smile. Not a fake, cheesy “looking like you are a little insane” smile but a relaxed, pleasant smile on your face. It will make them appear more pleasant and approachable, and they will feel better about themselves. Some people don’t want to just smile for no reason but remember you are speed dating, a smile may attract your prospect but at the vey least, it won’t scare them away.

 

2          Be interested

When you first speak to someone it is easy to dump on them everything you know about the product or service you are selling. Sometimes it is not until the end that you find your “prospect” is not interested. So be interested about them. What are they here for? What are they looking for? How were they thinking of using your product or service? This enables you to find our more about their needs that you can satisfy and about any issues they may currently be facing.

 

3          Have some One-Liners

Just like trying to get the attention of someone on the speed date, you need a snappy statement that captures the prospect’s attention and engages their curiosity. Sometimes it can be a challenge to stand out so try different things that suit your image, product and brand.  Here are some that I have heard:

“Excuse me sir, can I make you pregnant?” – Empathy Belly pregnancy vest for dads

“Would your child like to be the Star of the Show?” – Dressing room stars for kids bedrooms

“Would you prefer to stay in a 5 star hotel or a hospital” – For a maternity hospital

“How would your business cope with a full system failure?” – IT Offsite backup services

 

4          Have a Crowd

Nothing builds a crowd like a crowd. So have something that attracts the crowd and gives your message at the same time. Options can include comedians, magicians, wire bending or even a TV with the cricket on. While the crowd is there watching the show, your team can start engaging with them.

 

5          Be the Host

Check on their needs while at the show. Advise them where the food and toilet areas are. Help them find the booths they want to see. Ask them what they want from the show and help them try and achieve it. This reflects incredibly well on you and your organisation and keeps you top of mind when they are discussing your products and services.

 

Everyone wants a date when they are speed dating at the show. It may be to find out about certain products or services, it may be to discover something new or it could just be to get a bargain.  Whatever it is, use these 5 keys to help engage and be the one to help the visitor achieve their goal.

 

Thanks to Warwick Merry and Danielle for contributing this article to our blog.

Warwick Merry and Danielle Storey are the founders of The Exhibiting and Sponsorship Institute. They work with organisations to achieve Excellence in Exhibiting and Event Sponsorship.

For some free tips visit www.EASITips.com