OPEN 7 DAYS

Repairs

Repair Work can include some of or / all of the following:

  • remove necessary key work
  • straighten necessary tone holes
  • hand polish instrument and key work
  • replace gooseneck cork
  • replace corks
  • replace necessary key corks
  • replace tenon corks
  • straighten rods
  • realign pads
  • realign keys
  • realign bell
  • adjust foot joint/head joint tenon
  • adjust pad openings
  • check A440 tuning
  • adjust head joint cork
  • replace necessary key corks
  • reassemble instrument
  • straighten bend key work and realign
  • reseat all pads
  • adjust spring tensions
  • adjust screw adjustments and linkages
  • rebalance key work
  • lubricate key work
  • remove mouthpiece
  • remove necessary dents
  • reshape bell
  • realign leader pipe
  • replace valve guides
  • rehone valves
  • resolder where necessary
  • remove dents from slide/realign slide
  • remove stuck tuning slides
  • replace valve felts
  • ease tuning slides
  • replace water keys / water springs
  • oil & service

Repair Price Guide

Amp & Electric Repairs
Orchestral String Repairs
Brass Repairs
Woodwind Repairs
Guitar Setup and Repairs
VIP Delivery for Repairs and Services

Prestige Musical Instruments Repair Warranty

Prestige Musical Instruments warrants all play condition repairs for 90 days and all repads for 6 months following the completion date.

This warranty covers only the work of our service department.

Exclusions include, but are not limited to, correction of manufacture defects, new damage due to mistreatment of the instrument and repairs done by other repair facilities or individuals.

Warranty coverage is subject to inspection and approval of the instrument in question by the Prestige Musical Instruments service department and is void if repair of the instrument is attempted by anyone other than a qualified Prestige Musical Instruments service technician during the warranty period.

If you have a warranty claim or concern please contact the Prestige Musical Instruments service department manager as soon as possible as time is of the essence when determining the cause of any problems. Please contact us on: 1300 884 900 if you have any questions or concerns.

Maintaining Your Instrument

Brass Maintenance
Woodwind Maintenance
Guitar Maintenance Classical / Acoustic
Orchestral String Maintenance (Violins, Cello’s etc)

Repair FAQ’s

When is the best time to bring in my repair?

We recommend bringing your instrument in for repair during school term! It is actually the fastest turn around – when it is NOT in the school holidays!

Wednesday is the best day to bring in your repairs actually, as they go to our repairer on a Wednesday

Please remember that back to school season is often very busy for the repair shop, so have your instrument serviced early in the holiday season (November is good) to avoid the need for any last minute repairs.

How much will it cost to repair my instrument?

Repair on instruments can vary greatly depending on the instrument and problems that are occurring. We must see your instrument in order to give an estimate for the cost of the repair. Please see our repairs fees for estimates of repair costs to you instrument

How long will I have to leave my instrument to get it repaired?

This depends upon the time of year and our workload as well as the type of repair. We do have an appointment system that has proven to be very helpful in allowing customers to be without their instrument the least amount of time possible. We do try to get instruments back as soon as possible – lead times vary from 5 working days upwards.

Is my instrument worth repairing? /Should I repair or replace my instrument?

Most name brand instruments are worth having repaired. Instruments that are properly repaired and serviced can last for many years.

Why do I need my instrument adjusted? Isn’t that done at the factory?

Though your instrument leaves the factory in playing condition standard wear and tear from regular use and practice affects your instrument. We suggest having your instrument serviced twice a year to keep it in good playing condition.

Do I really need my brass instrument cleaned? It doesn’t look that dirty.

Though the exterior of your instrument may not seem dirty, grease and dirt build up on the interior of your instrument. This build up causes valves and slides to become sticky or sluggish.

Build up can even cause your mouthpiece to become stuck.

Why can’t I buy the supplies from you and repair my instrument myself?

Band instruments are very finicky and there is a great deal of skill in getting them to perform to their top potential. One small leak could mean the difference between an instrument that plays wonderfully and one that does not play at all. Please leave this work to our trained technicians.

Why do I need to know the brand of instrument if I just need to buy a replaceable part?

Unfortunately band instrument parts are not universal. Parts may vary from brand to brand or even model to model within a certain brand. It is best to bring the instrument in to the shop so we can be sure the part fits before you pay for it.

How often should I bring my instrument in for repair – do instruments need a regular tune up?

Yes, instruments do need regular servicing just like your car. We suggest you bring your instrument to us, twice a year to be checked over. At that time we will check the instrument and if repairs are necessary we will give you an estimate on cost and time in the shop

Can you tune my band instrument?

Band instruments are not tuned like a stringed instrument or keyboard instrument but if your instrument is in need of repairs or adjustments it can affect intonation. If it is playing unusually out of tune I suggest you bring it in to be checked over.

For BRASS instruments -what is the difference between a professional cleaning and a bath at home?

A professional cleaning will clean out most of the debris and corrosion inside your instrument and allow it to blow freely again. A home bath will clean out the loose debris and help to prolong the need for professional cleaning.

What can I do to keep my instrument from needing repairs?

Regular maintenance for band instruments is very important. Please see our Maintenance page on ways to look after your instrument

Do you repair cases?

We can do certain repairs on many cases including but not limited to replacing latches, handles, hinges, case feet and gluing linings.