OPEN 7 DAYS
VIP Delivery for Repairs and Services
What We Offer:
- Pick up your instrument from your home or chosen location – $20
- Drop off your instrument to your home or chosen location – $20
- Both pick up and drop off of your instrument to and from your home or chosen location – $30
How it works.
- You book a time and location for a member of our team to collect your instrument.
- We collect your instrument, repair and service it.
- We contact you once the repair or service is complete with a total cost of service.
- you receive a link to book your drop off date and time.
- A member of our team will return your instrument to your address where payment can be completed
VIP Onsite Re-String Service
Our team offer an at-home re-string service of many string instruments.
PRIOR TO BOOKING THIS SERVICE YOU MUST READ THE Ts&Cs BELOW – THANK YOU
How it works:
- You book an appointment slot through our online form.
- We contact you to confirm the instrument, date and time.
- We visit your home to complete the re-string service where the cost of strings will be paid via cash or Eftpos – this cost is not included in the callout fee
Restring Charges
Instruments | Call out fee |
Electric Guitar | $75 |
Electric Guitar (Foyd Rose) | $90 |
Acoustic Guitar (Steel Strings) | $75 |
Acoustic Guitar (12 Strings) | $90 |
Bass Guitar | $75 |
Classical Guitar (Nylon Strings) | $75 |
Ukuele | $65 |
Banjo | $75 |
Mandolin | $75 |
Violin | $75 |
Viola | $75 |
Terms & Conditions
Terms & Conditions
- This service will take no more than half an hour.
- You must book a one-hour time slot and our team will aim to be with you as early as possible within that one hour window.
- We will notify you when our team is on their way to do your service.
- We require that you be present for the duration of the re-string as we cannot service your instrument unless you or a nominated person is present.
- There is a 24 hour cancellation policy, to cancel you must call us on 1300 884 900
- Any cancellation made within 24 hours of scheduled service will incur 100% of the service fee.
- If you or another person is not present when our team arrives you will be charged 100% of the callout fee.
- PLEASE NOTE: although we are hoping to grow the radius that we operate in, currently we are only servicing the upper Eastern Suburbs of Sydney.
- There MUST be parking available for our repair van onsite
- Any bookings made after 3pm on Sunday will be processed for the following weeks timetable (i.e. Booking made after 3pm on Sunday 1st will be scheduled for the week of the 7th.)
Cancellation Policy
Your VIP SERVICES are very important to Prestige Music, it is reserved especially for you, but we understand that sometimes, schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Confirmation Email
As a courtesy, we will EMAIL you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Repair FAQ’s
When is the best time to bring in my repair?
We recommend bringing your instrument in for repair during school term! It is actually the fastest turn around – when it is NOT in the school holidays!
Wednesday is the best day to bring in your repairs actually, as they go to our repairer on a Wednesday
Please remember that back to school season is often very busy for the repair shop, so have your instrument serviced early in the holiday season (November is good) to avoid the need for any last minute repairs.
How much will it cost to repair my instrument?
Repair on instruments can vary greatly depending on the instrument and problems that are occurring. We must see your instrument in order to give an estimate for the cost of the repair. Please see our repairs fees for estimates of repair costs to you instrument
How long will I have to leave my instrument to get it repaired?
This depends upon the time of year and our workload as well as the type of repair. We do have an appointment system that has proven to be very helpful in allowing customers to be without their instrument the least amount of time possible. We do try to get instruments back as soon as possible – lead times vary from 5 working days upwards.
Is my instrument worth repairing? /Should I repair or replace my instrument?
Most name brand instruments are worth having repaired. Instruments that are properly repaired and serviced can last for many years.
Why do I need my instrument adjusted? Isn’t that done at the factory?
Though your instrument leaves the factory in playing condition standard wear and tear from regular use and practice affects your instrument. We suggest having your instrument serviced twice a year to keep it in good playing condition.
Do I really need my brass instrument cleaned? It doesn’t look that dirty.
Though the exterior of your instrument may not seem dirty, grease and dirt build up on the interior of your instrument. This build up causes valves and slides to become sticky or sluggish.
Build up can even cause your mouthpiece to become stuck.
Why can’t I buy the supplies from you and repair my instrument myself?
Band instruments are very finicky and there is a great deal of skill in getting them to perform to their top potential. One small leak could mean the difference between an instrument that plays wonderfully and one that does not play at all. Please leave this work to our trained technicians.
Why do I need to know the brand of instrument if I just need to buy a replaceable part?
Unfortunately band instrument parts are not universal. Parts may vary from brand to brand or even model to model within a certain brand. It is best to bring the instrument in to the shop so we can be sure the part fits before you pay for it.
How often should I bring my instrument in for repair – do instruments need a regular tune up?
Yes, instruments do need regular servicing just like your car. We suggest you bring your instrument to us, twice a year to be checked over. At that time we will check the instrument and if repairs are necessary we will give you an estimate on cost and time in the shop
Can you tune my band instrument?
Band instruments are not tuned like a stringed instrument or keyboard instrument but if your instrument is in need of repairs or adjustments it can affect intonation. If it is playing unusually out of tune I suggest you bring it in to be checked over.
For BRASS instruments -what is the difference between a professional cleaning and a bath at home?
A professional cleaning will clean out most of the debris and corrosion inside your instrument and allow it to blow freely again. A home bath will clean out the loose debris and help to prolong the need for professional cleaning.
What can I do to keep my instrument from needing repairs?
Regular maintenance for band instruments is very important. Please see our resources page on ways to look after your instrument
Do you repair cases?
We can do certain repairs on many cases including but not limited to replacing latches, handles, hinges, case feet and gluing linings.